State of the Store - COVID19 is the new normal

by Grey Ogre Games

Hi everyone, as we launch a revamped website,  we thought it would be a good time to update everyone on our plans regarding the store, in particular the play space as well as organized play, moving forward.

Safety and social responsibilty

Our position has always been that the safety of our staff and customers is our highest priority. We employ safe check-in, temperature taking, hand sanitzation, as well as social distancing measures daily, in our bid to do our part in protecting our community from the spread of this virus. We are proud that all of our customers are compliant, and that everyone shares in this unified goal of keeping transmission to a minimum.

Play space and organized play

To that end, we are yet to find a safe way to ensure that events with large amount of players can be carried out. The nature of Magic: the Gathering organized play is such that players are required to mingle, as part of the Swiss rounds of any event, and as such, we believe it to be in direct violation of governmental measures. The consequences of such a violation are potentially devastating to the health of any involved, never mind the health of our business as a whole.

We believe it would be socially irresponsible to organize events in our store, and while we are eager for the day that our customers can get back into the store, no events are currently planned and this will continue until the situation improves.

The cards you want, from the safety of your home

We will still allow for in-store pickups but we also encourage our customers to take advantage of mailing options to reduce in-person interaction. Version 1 of the website has contributed greatly to the remote retail experience and version 2, with billing in Singapore dollars, is aimed at improving the user experience of our local customers.

The 5 year anniversary celebration in the month of September was a massive success and we thank everyone for their loyalty and support. Moving forward into October we are planning more promotions and deals to reward our customers so stay tuned to this space and all our social media to not miss out.

As always, we hope everyone continues to stay safe and healthy. All the best and we hope to see you soon.

 

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